Return Policy

At feltethicalfashion.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging with all tags attached.

How to Initiate a Return or Exchange

1. Contact Us – Reach out to our customer service team to request a return or exchange.
2. Package Your Item – Securely pack the item in its original packaging.
3. Ship It Back – Send the item back to us using a trackable shipping method.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few business days.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Final sale items (clearly marked at purchase)
• Items without original tags or packaging

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item).

Refund Processing Time

Refunds may take 5-10 business days to process after we receive and inspect your return.

Questions?

If you have any questions about our return policy, please don’t hesitate to contact us. We’re happy to assist!